The User Experience of Software-as-a-Service Applications

Katrina Rhoads Lindholm

Katrina Rhoads Lindholm, The User Experience of Software-as-a-Service Applications, School of Information, UC Berkeley, Berkeley, California, 2007-005, February 2007.

Over the last several years we have seen a dramatic increase in the number of software applications offered over the internet. The ability to release user interface changes on a potentially daily basis has forced user experience professionals to rethink their traditional linear methodologies. With a new set of internet-based usability techniques as well as the remarkable ability to receive real-time, continuous feedback from end users, designers today have the potential to create the most usable and competitive software user interfaces to date.


Keywords: SaaS (Software as a Service)0.9;


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