Information and Service Design Lecture Series

Spring 2008
School of Information, UC Berkeley

Organizers: Eric Kansa and Erik Wilde

Tuesday 17.00–18.00, 202 South Hall

Description: The Information and Service Design (ISD) Lecture Series brings together practitioners and researchers from various disciplines to report on their activities in the fields of information modeling, information delivery, service design, and the challenges of integrating these activities. The ISD Lecture Series started as Service Science, Management, and Engineering (SSME) Lecture Series in the Fall 2006 and Spring 2007 semesters, and was rebranded as the ISD Lecture Series for Fall 2007. In Spring 2008, the lecture series will continue to survey the service landscape, and explore issues of law, privacy, semantics, business models, and education.

Date Title Resources
2008-02-05 Jamais Cascio ; Open the Future : Futurism and its Discontents
In a rapidly-changing, uncertain environment, the ability to think constructively about various future possibilities is more important than ever. Foresight Specialists, Scenario Planners, Trend Spotters and good old Futurists provide a specialized service that few businesses, non-profits, and governments have organically — and fewer still recognize that they need. I'll talk about why today's futurism has more to do with imagining the possible than thinking the unthinkable, why futurist ethics matters more than futurist economics, and whether futurism might just be the best job out there for the easily-distracted generalist.
Jamais Cascio writes about the intersection of emerging technologies, environmental dilemmas, and cultural transformation, and specializes in the design and creation of plausible scenarios of the future. His work focuses on the importance of long-term, systemic thinking, with a particular emphasis on the power of openness, transparency and flexibility as catalysts for building a more resilient society.
2008-02-12 Salu Ylirisku ; PARC : Service Innovation with Non-Designers
This talk explore co-designing innovations with everyday people, i.e. non-designers. He will present an example case study that was conducted with a bank's phone service in order to develop knowledge management practices and tools. In the case study a combination contextual study and video scenario workshops were utilised together with a co-design approach with the bank's phone service workers. The project created new visions into ways to develop knowledge management in the bank. The talk will also examine experiences from essentially similar projects where new product and service innovations have been explored with non-designers.
Salu Ylirisku (M.Sc.) is a visiting researcher at PARC, and is a Computer Science and design researcher at the University of Art and Design Helsinki / School of Design. His current doctoral studies focus on the construction of new ideas in social and material interaction. The particular perspective that he utilises in the study is called design framing. Ylirisku has co-authored a book Designing with Video: Focusing the User-centred Design Process, which was published last Fall (2007) by Springer. He has also published several scientific articles on the processes of user-centred innovation.
2008-02-26 Dave Marvit ; Connected Information Innovation Center, Fujitsu Labs : From Data Collections to Knowledge Systems — Making Smarter Web Services
The term Web 2.0 is justly derided for its imprecision. In this talk Dave Marvit of Fujitsu labs will present a different perspective on the continuum from simple data collections to knowledge systems. With many examples he will try to elucidate the underlying principles that will help us create more useful and much smarter Web services.
Dave Marvit is Vice President at Fujitsu Labs of America in charge of the Connected Information Innovation Center. Dave has worked as a writer and producer with WGBH’s Nova Science Team, served as a Mellon Visiting Professor at Caltech, and been involved with many Silicon Valley Startups. This includes his role as a founder, VP of production, and lead creative at World Inc., and founder and VP Marketing at, Disappearing Inc. Dave was selected as one of Time Magazine’s 2001 Digital Dozen — one of the 12 most influential people in the digital world. He has over 30 patents granted and pending.
2008-03-04 Michael Liebhold ; Institute for the Future : 3D Geoweb Foundations for Real World Virtual Worlds
Abstract 3D data, maps, and software will change the way we compute and interact with spatial services. Moving beyond simple texture mapped terrain and boxes, new 3D mapping frameworks are rapidly evolving into platforms for real world virtual world media, interaction, commerce, and science. In this talk I'll review work of various groups who are building different components of a 3D Geoweb. I will first describe how their 3D data and software will work as a platform for a 3D real world virtual world, and then, what kinds of new applications and user experiences might be developed on these platforms, and then finish with a brief discussion of prospects and mechanisms for data interoperabity allowing users to create, discover, use, and exchange 3D data across platforms.
Mike Liebhold is a Senior Researcher focusing on the mobile and abundant computation, immersive media and geospatial web foundations for context-aware and ubiquitous computing. Previously, Mike was a Visiting Researcher, Intel Labs, working on a pattern language based on semantic web frameworks for ubiquitous computing. Before that, during the late 1990s Mike worked on startups building large scale international public IT services and IP networks for rural and remote regions, and for GPS enhanced precision agriculture, a complete IT architecture for schools in Shandong Province China, satellite networks in India, Europe, and Latin America, and was the Principal Investigator for a National Science Foundation project to bring Internet2 broadband IP networks to seventy rural low income communities in the United States.
2008-04-01 Antti Oulasvirta ; Ubiquitous Interaction Research Group (UIx); Helsinki Institute for Information Technology HIIT : Mobile Awareness Services
Already in the mid-1970’s the combination of finger and talk enabled Unix users to find out who's online and to chat with them. Thanks to wireless networks and various sensors available in present-day mobile platforms, a broad range of possibilities has emerged to mediate discussion and support it by automatically constructed real-time indicators of conversants' undertakings, whereabouts, and intentions. These indicators are called awareness cues. In this talk, I present findings from several studies of systems that leverage these capabilities: ContextContacts: Mobile awareness cues integrated into a phonebook; Jaiku: A microblogging service utilizing mobile awareness cues; CoMedia: A mobile group media system with awareness cues. I discuss principles of designing awareness cues for mobile awareness systems, and show benefits from having them.
Antti Oulasvirta is a postdoctoral scholar at UC Berkeley's School of Information and a research scientist at the Helsinki Institute for Information Technology HIIT, Finland. He received his PhD from the University of Helsinki, Department of Psychology, in 2006.
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