Document Engineering

Much of the business transacted on the Web today takes place through information exchanges made possible by using documents as interfaces. For example, what seems to be a simple purchase from an online bookstore actually involves at least three different business collaborations — between the customer and the online catalog to select a book; between the bookstore and a credit card authorization service to verify and charge the customer's account; and between the bookstore and the delivery service with instructions for picking up and delivering the book to the customer. Document engineering is needed to analyze, design, and implement these Internet information exchanges. This book is an introduction to the emerging field of document engineering.