Dogear: Social bookmarking in the Enterprise

We describe a social bookmarking service de-signed for a large enterprise. We discuss design principles addressing online identity, privacy, information discovery (including search and pivot browsing), and service extensibility based on a web-friendly architectural style. In addition we describe the key design features of our implementation. We provide the results of an eight week field trial of this enterprise social bookmarking service, including a description of user activities, based on log file analysis. We share the results of a user survey focused on the benefits of the service. The feedback from the user trial, comprising survey results, log file analysis and informal communications, is quite positive and suggests several promising enhancements to the service. Finally, we discuss potential extension and integration of social bookmarking services with other corporate collaborative applications.